Privacy Policy

Synergy Financial Group, Inc. (“Synergy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for a mortgage or other loan product, communicate with us, or otherwise interact with our services.

We are a mortgage brokerage that helps clients find suitable financing options through a network of banks and lenders. We do not sell your personal information to third parties for marketing or any other purpose.

Information We Collect

We may collect the following categories of information:

  • Personal Identifiers: Name, address, email address, phone number, Social Security Number, driver’s license or other government ID.
  • Financial Information: Income, employment details, assets, liabilities, credit history, bank account information, and loan application data.
  • Demographic Information: Date of birth, marital status, and other details relevant to your mortgage application.
  • Website and Usage Data: IP address, browser type, device information, cookies, and analytics data when you visit www.synergyfgi.com.
  • Other Information: Any data you voluntarily provide in applications, emails, calls, or documents.

Much of this information is “nonpublic personal information” (NPI) under the Gramm-Leach-Bliley Act (GLBA).

How We Collect Your Information

  • Directly from you (loan applications, forms, emails, phone calls).
  • From third parties (credit bureaus, employers, real estate agents, title companies, or prior lenders).
  • Automatically through our website (cookies, server logs).

How We Use Your Information

We use your information to:

  • Process and underwrite your mortgage or loan application.
  • Communicate with you about your application and services.
  • Verify your identity and financial qualifications.
  • Comply with legal and regulatory requirements (e.g., anti-money laundering, tax reporting).
  • Improve our website and services.
  • Market our services to you (with your consent where required).

How We Share Your Information

We do not sell your personal information.

We may share your information as necessary to facilitate the mortgage process and as permitted or required by law:

  • With Lenders and Banks: To submit your application and secure financing.
  • Service Providers: With vendors who assist us (e.g., credit reporting agencies, appraisal companies, document processors, escrow/title companies). These parties are contractually obligated to protect your information.
  • Affiliates: If applicable, within our corporate family.
  • Legal and Regulatory: To comply with subpoenas, court orders, or government requests; to protect our rights; or in connection with a business transfer (e.g., merger).
  • With Your Consent: In other situations with your explicit permission.

Under GLBA, you have the right to opt out of certain sharing with nonaffiliated third parties. However, we generally do not share in ways that trigger opt-out rights beyond what is necessary for your transaction. If you wish to limit sharing, contact us (details below).

Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction, consistent with GLBA requirements. No security system is impenetrable, however, and we cannot guarantee absolute security.

Data Retention

We retain your information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, we securely dispose of it.

Your Rights and Choices

  • Access and Correction: You may request access to or correction of your personal information.
  • Opt-Out of Marketing: You can unsubscribe from promotional emails at any time.
  • California Residents (CCPA/CPRA): If you are a California resident, you have additional rights including the right to know what personal information we have collected, request deletion (subject to exceptions), and opt out of the sale of personal information (we do not sell it). We do not discriminate against you for exercising these rights.
  • Other State Rights: Residents of certain other states may have similar privacy rights.

To exercise your rights, contact us using the information below. We will respond within required timeframes.

Cookies and Tracking

Our website may use cookies and similar technologies for functionality, analytics, and performance. You can manage cookie preferences through your browser settings.

Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect data from them.

Changes to This Privacy Policy

We may update this policy periodically. We will post the revised version on our website with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the new policy.

Contact Us

For questions about this Privacy Policy or to exercise your rights:

Synergy Financial Group, Inc. Email: sheila@synergyfgi.com Phone: 949-922-9244 Website: www.synergyfgi.com

Mailing Address

30162 Tomas, Santa Margarita, CA 92688

This policy is provided for informational purposes and as a starting template. It is not legal advice. Mortgage companies are subject to strict regulations under GLBA, state laws, and potentially CCPA if serving California residents. Strongly recommend having an attorney specializing in financial services privacy review and customize this document for full compliance before publishing it on your site. You may also need a separate GLBA privacy notice for customers.

Last Updated: May 18, 2026